Privacy Policy
This policy explains how Valor To Wellness collects, uses, and protects information when you use this website while making a donation, or submitting a treatment application. Valor To Wellness will never sell or otherwise divulge personal information to any third party.
1. Information We Collect
Depending on how you use the website, we may collect information you provide directly, and information generated automatically through your use of the site.
Information you provide
• Name, email address, phone number, mailing information, and other contact details.
• Donation-related information, such as donation amount and transaction status. Payment-card information will be processed by the payment provider rather than stored directly in custom website code.
• Treatment-application information, which may include military history, medical history, medications, substance-use history, cardiac information, psychiatric information, emergency-contact information, and other screening details.
• Messages, inquiries, form responses, and communication preferences.
Information collected automatically
• IP address, browser type, device information, operating system, and referring pages.
• Pages viewed, clicks, session information, and other website-usage data.
• Cookies, analytics, and similar technology data where enabled.
2. How We May Use Information
We may use information to:
• Respond to inquiries and provide requested information.
• Review treatment applications and coordinate next steps.
• Communicate with applicants, donors, supporters, and other users.
• Process donations, issue receipts, and maintain donation records.
• Operate, maintain, secure, and improve the website and related systems.
• Comply with legal, accounting, regulatory, or reporting obligations.
• Protect the safety, rights, and integrity of Valor To Wellness, its users, staff, partners, and systems.
3. Treatment and Health Information
Treatment applications may contain sensitive medical and mental-health information. Valor To Wellness will limit access to this information to personnel and service providers who need it for legitimate application, screening, coordination, security, or legal purposes.
The website is HIPAA-compliant as it collects health information. Whether HIPAA or another health-privacy law applies depends on the entities involved, the services provided, and the technology configuration. Valor To Wellness will use appropriately secured systems and obtain legal and compliance review for its actual intake workflow.
4. Donations and Payment Processing
Donation payments will be processed through a third-party payment processor such as Stripe or another provider integrated with the site. Those providers may collect payment information directly and handle it under their own privacy and security practices.
Valor To Wellness will receive limited transaction information such as donor name, contact information, donation amount, payment status, and transaction identifiers.
5. Service Providers
We may use third-party vendors to support website hosting, CRM functions, forms, payments, email, SMS, analytics, security, scheduling, or other operational functions. Those providers may process information on our behalf subject to their agreements and applicable law.
6. When Information May Be Disclosed
Information may be disclosed:
• To service providers that help operate the website or organization.
• To clinical or treatment partners where necessary to evaluate or coordinate an application.
• When required by law, court order, subpoena, or lawful government request.
• To protect safety, prevent fraud, investigate misuse, or enforce legal rights.
• As part of a reorganization, merger, asset transfer, or similar organizational transaction, subject to applicable law.
7. Cookies and Analytics
The website may use cookies, pixels, analytics tools, and similar technologies to understand site usage, improve performance, support advertising or outreach, and remember preferences. Browser settings may allow you to block or delete certain cookies, although some website functions may be affected.
8. Communications
If you provide an email address or phone number, Valor To Wellness may send communications related to your application, donation, receipt, inquiry, scheduling, or mission updates. You may unsubscribe from non-essential promotional emails using the unsubscribe link provided in those messages.
SMS communications, if used, will be sent only in accordance with applicable consent requirements and opt-out rules.
9. Data Retention
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including application review, donor records, legal obligations, security, dispute resolution, and operational needs. Retention periods may vary by type of information.
10. Data Security
Valor To Wellness will use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no online system or transmission method can be guaranteed to be completely secure.
11. Your Privacy Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal data. You may also have rights to opt out of certain marketing communications.
Requests may be sent to [email protected]. We may need to verify your identity before completing certain requests.
12. Children’s Privacy
This website is not intended for children under 13. We do not knowingly seek to collect personal information directly from children under 13 through the website. If you believe a child has provided information, contact us.
13. External Links
The website may link to third-party websites or services. Valor To Wellness is not responsible for the privacy practices of external websites, and users should review the privacy policies of those services.
14. Changes to This Policy
We may update this Privacy Policy as our services, technology, vendors, or legal obligations change. The effective date at the top of the page will show when the policy was most recently updated.
15. Contact Us
For privacy questions or requests, contact:
Valor To Wellness
945 McKinney St., Suite 11760
Houston, Texas 77002